Derek Kleckner, CUA
   Certified Usability Analyst
   1284 Timberline Drive
   Bartlett, IL 60103
   630.372.1243
   derek@porcupine29.com

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 Experience
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 Sept. 2001 – present, Premier, Inc. - Oak Brook, IL
 Certified Usability Analyst (CUA) & Web Specialist, Safety Institute / Web Content team
 * Code and maintain web page template library and cascading style sheet (CSS) files.
 * Conduct usability analysis and tests on current and proposed web designs.
 * Participate in selection and implementation of web content management system (CMS).
 * Update and maintain web site consisting of thousands of pages of web and downloadable content.
 * Track, analyze and report on web site user trends and traffic.
 * Edit web content and coordinate its delivery to internal customers.
 * Generate, send and track monthly HTML and plain-text newsletter to 40,000+ subscribers.
 * Represent Safety Institute and market the web site at various industry events and conferences.
 * Participate in corporate web strategy governing group.

 Jan. 2000 – Aug. 2001, Premier, Inc. - Oak Brook, IL
 Coordinator, Innovation Institute and Safety Institute
 * Maintain departmental databases and electronic files.
 * Coordinate special direct mail and conference exhibit projects.
 * Liaison with upper management and other departments.

 Sept. 2000 – Jan. 2001, Bloomingdale Public Library - Bloomingdale, IL
 Circulation/Technical Services Clerk II
 * Check library materials in and out.
 * Register new patrons, issue and renew library cards.
 * Collect fees and overdue fines.
 * Perform several technical service functions.

 Jan. 2000 – Aug. 2001, Starbucks Coffee - Bloomingdale, IL
 Shift Supervisor (part-time)
 * Manage store during shift and initiate action to improve operations.
 * Responsible for all transactions made during shift.
 * Accurately count and record safe/till funds, change orders, deposits.
 * Attend management skills classes on an ongoing basis.
 * Coordinate coaching programs and foster a team environment.

 Nov. 1999 – Jan. 2000, Starbucks Coffee - Bloomingdale, IL
 Barista (part-time)
 * Share coffee knowledge with partners and customers.
 * Ring and fill customer beverage and bean orders.
 * Provide excellent customer service.

 June 1997 – Sept. 2000, The Field Museum - Chicago, IL
 Library Assistant, Circulation/Collection Maintenance
 * Manage circulation data.
 * Staff Reading Room: Page books for visitors. Answer reference calls and questions.
 * Assist museum staff and visitors using the Library catalog and collections.
 * Assist Head Librarian with rare book collection as needed.

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 Education
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2005 - 2006, Human Factors International - Fairfield, IA
 * Usability Analyst certification.
 
2000 - 2002, College of DuPage - Glen Ellyn, IL
 * Web Technician certification.

1989 - 1993, University of Illinois at Chicago - Chicago, IL
 * B.A., History of Architecture and Art.

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 Skills	
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  - Mark-up -		- Guidelines -		- Scripting -

  * HTML 4.01		* WCAG 1.0		* JavaScript
  * XHTML 1.0		* Section 508		* PHP (some)
  * CSS 1 & 2
  * XML

 - Programming -		- Applications -		- Operating systems -

 * QuickBasic		* PhotoShop CS/2		* Windows XP Pro/2000/NT
 * Assembler		* Acrobat 7.0		* Windows 95/98
			* Dreamweaver MX	* Mac OSX (for testing)
			* Fireworks MX
			* FrontPage 2003
			* MS Office suite
			* Lyris (list serve)